General terms

Last updated: 1 March, 2025.

Dear customer, We here present our (General terms) which are communicated by, and property of Feni, d/b/a (“feni”, “feni.finance”, “we”, “us”, or “our”). These (“General terms”) or (“Terms”) governs our Creators and Users, d/b/a (“user,” “you,” “customer,” “your,”, “Creators”, “creator”, “MPC-holder”) and means that you are the user of our services. Part one of this policy is ordained for Creators and part two for MPC-holder. When you apply to become a part of Feni you either sign-up as a MPC-holder and/or a creator. As a creator you present us with project information and/or other technicalities regarding your project. As a MPC-holder you present us with your private financial information, you are by this information aware of Feni services and accept these following as our General terms. However, if you continue to use Feni's services, you accept this policy in order to provide Feni with a fair decision-making process to reject all memberships to uphold our integrity for humanity and/or projects presented to us with the motivation of best performance knowing that Feni is a public gathering regarding the financial performance of artistic work for the benefit of a public good such as community development with it’s belonging business. Feni is where the creator of a literary or artistic product holds the copyright to the work with an public valued idea for the ambition of prospective profits.

Part one - for Creators

A. Quality.

In any organisation, the quality of work produced by its members is supreme to it’s successes. High standards of performance ensure not only the satisfaction of customers but also contribute to the overall reputation and efficiency of the company. For Feni to uphold these standards, the following are key expectations regarding quality that can be demanded from Creators:

Attention to detail: Creators should demonstrate a meticulous approach to their work, ensuring that every task is completed with accuracy and precision. Paying attention to even the smallest details can prevent errors and uphold the quality of the final product or service.

Adherence to standards: Creators should be familiar with and adhere to established standards and protocols relevant to their roles. Whether it's industry regulations, company policies, or quality control procedures, following these standards is essential for ensuring consistency and reliability in output.

Problem-solving skills: Challenges and obstacles are inevitable in any work environment. Creators should demonstrate strong problem-solving skills, proactively identifying issues and implementing effective solutions to maintain or enhance quality standards for MPC-holders.

Effective communication: Clear and concise communication is essential for ensuring that quality expectations are understood and met. Creators should be able to communicate effectively with colleagues, supervisors, MPC-holders and clients to clarify requirements, address concerns, and provide updates on progress.

Customer focus: Ultimately, the quality of work should align with the needs and expectations of the MPC-holders. Creators should prioritise customer satisfaction, striving to deliver products or services that meet or exceed customer expectations in terms of quality, functionality, and usability.

Accountability: Creators should take ownership of their work and its outcomes. This includes acknowledging mistakes, learning from them, and taking corrective actions when necessary to maintain or improve quality standards.

Legal responsibilities: As creators present their funding campaigns they are taking full legal responsibility from their presentation to deliver a promised completed project to their MPC-holders. For this the creator should have a competent team to rely on to adjust possible future economic failures or successes.

B. Paperwork.

Paperwork skills remain essential for maintaining organised and efficient operations within businesses. Whether dealing with physical documents or digital files, Creators must possess a range of skills to handle paperwork effectively. The following are key skills and competencies that can be demanded from Creators regarding paperwork:

Organisation and time management: Creators should be adept at organising paperwork efficiently, whether in physical folders or digital databases. This includes establishing effective filing systems, labelling documents accurately, and prioritising tasks to meet promised deadlines.

Data entry and typing skills: Proficiency in data entry and typing is fundamental for inputting information accurately and swiftly into various documents or systems. Creators should be able to type efficiently while maintaining accuracy and minimising errors.

Document formatting and presentation: Depending on the nature of the paperwork, Creators may need to format documents professionally for internal or external use. This includes using appropriate fonts, styles, and layouts to enhance readability and presentation.

Understanding of document types and formats: Creators should be familiar with different types of documents commonly used in the organisation, such as reports, memos, invoices, and contracts. Understanding the purpose and format of each document type enables employees to handle them appropriately.

Digital literacy and software proficiency: In today's digital age, many paperwork tasks are carried out using software applications. Creators should be proficient in using relevant software for document creation, editing, and management, such as Microsoft Office Suite, Google Workspace, or industry-specific software etcetera.

Knowledge regarding AI(artificial intelligence): Creators should be educated in normal precaution AI-services and have the knowledge in their team to be able to use AI solutions as a tool in their organisation if needed and/or required to do so.

Document security and confidentiality: Creators must understand the importance of maintaining document security and confidentiality, especially when handling sensitive or proprietary information. This includes safeguarding physical documents from unauthorised access and adhering to security protocols for digital files.

C. Legal.

Creators are often required to navigate various legal considerations in their roles. Whether it involves understanding contractual agreements, compliance regulations, or intellectual property rights, possessing legal skills is crucial for ensuring that organisations operate within the boundaries of the law and mitigate potential risks. The following are key legal skills and competencies that can be demanded from Creators:

Understanding of relevant laws and regulations: Creators should have a foundational understanding of the laws and regulations that govern their industry and area of work. This includes knowledge of labor laws, environmental regulations, consumer protection laws, and any other legal frameworks relevant to their roles.

Contract review and analysis: Creators may be tasked with reviewing and analysing contracts, agreements, and legal documents. They should be able to identify key terms, clauses, and potential risks, as well as ensure that contractual obligations are understood and fulfilled.

Risk assessment and management: Creators should be able to assess legal risks associated with business activities, transactions, or decisions. This includes identifying potential liabilities, evaluating their impact, and implementing strategies to mitigate or manage risks effectively.

Compliance management: Compliance with laws, regulations, and internal policies is essential for avoiding legal penalties and maintaining ethical standards. Creators should understand their compliance obligations and take proactive measures to ensure adherence to relevant requirements.

Legal writing and documentation: Effective communication of legal concepts and arguments is vital in various contexts, such as drafting contracts, memos, policies, and other legal documents such as quarterly(12 weeks) financial reports to MPC-holders. Creators should therefore possess strong writing skills and the ability to articulate complex legal issues clearly and persuasively to their MPC-holders understanding.

Dispute resolution and negotiation: In situations involving conflicts or disputes, Creators may be required to engage in negotiation or alternative dispute resolution processes. They should possess negotiation skills, including the ability to communicate effectively, understand the interests of all parties, and reach mutually acceptable solutions.

Intellectual property awareness: Creators should have a basic understanding of intellectual property laws, including copyrights, trademarks, patents, and trade secrets. This is particularly important for protecting the organisation's intellectual assets and avoiding infringement on the rights of others.

D. Experience.

Experience is a valuable asset that empowers Creators to navigate various challenges, make informed decisions, and contribute effectively to organisational success. While technical competencies are essential, experience skills encompass a broader set of capabilities acquired through practical application and exposure to diverse situations. For the purposes of this Agreement, 'Creators' means the natural person, company or other legal entity who executes and has the principal financial and artistic responsibility for the production of a film by developing, financing, recording, completing and exploiting it, and who thereby acquires and is responsible for the rights included in the cinematographic work. 'Established Creators' means a natural person referred to in the first subparagraph who has produced either at least two feature films or two drama series or one feature film and one drama series. The productions must have been carried out without any technical or financial fault. In addition, an established producer must be professionally active in the film and television industry and be associated with a production company whose principal activity is film and television production. The company must:

(i) Have a well-developed production activity for regular film or television production; or

(ii) Be able to demonstrate a well-developed and long-term plan for both production activities and the company's general development.

E. Positive personal qualities.

In addition to technical skills and expertise, possessing positive personal qualities is essential for fostering a harmonious and productive work environment. These qualities not only contribute to individual success but also enhance teamwork, communication, and overall organisational effectiveness.

Professionalism: Creators should demonstrate professionalism in their demeanour, behaviour, and interactions with colleagues, clients, and MPC holders. This includes being punctual, reliable, and respectful, as well as maintaining a positive attitude and upholding ethical standards.

Integrity and honesty: Integrity is the foundation of trust and credibility in the workplace. Creators should act with honesty, transparency, and sincerity in all their dealings, adhering to ethical principles and fulfilling their commitments with integrity and honesty.

Reliability and accountability: Reliable Creators can be depended upon to fulfill their responsibilities consistently and effectively. They take ownership of their actions, accept accountability for their decisions, and follow through on commitments, ensuring that tasks are completed with diligence and professionalism.

F. Business.

Financial literacy is crucial for Creators across various roles and functions. Understanding financial principles, concepts, and practices enables individuals to make informed decisions, contribute to organisational success, and effectively manage resources.

Budgeting and financial planning: Creators should understand the basics of budgeting and financial planning, including how to create, monitor, and manage budgets for projects, departments, or initiatives. This involves setting financial goals, forecasting expenses, and identifying opportunities to optimise resource allocation.

Financial analysis: Proficiency in financial analysis enables Creators to interpret and evaluate financial data to inform decision-making. This includes analysing income statements, balance sheets, cash flow statements, and other financial reports to assess performance, identify trends, and make strategic recommendations.

Revenue generation and sales opportunities: Understanding revenue generation processes and sales methods is essential for Creators involved in business development roles in the project. Creators should be able to report latest sales numbers, assess MPC-holders, and develop strategies to drive revenue growth from their projects.

Taxation principles: Basic knowledge of taxation principles and regulations is essential for Creators to ensure compliance and optimise tax efficiency. This includes understanding key tax concepts, deductions, credits, and reporting requirements relevant to their role and jurisdiction.

G. Law based civil register to candidate for MPO(Motion Picture Offering).

When considering candidates, organisations often conduct background checks to ensure the safety and security of their workplace. A criminal record check is one aspect of this process, where providing an individual's past criminal history may occur for Creators. While having a criminal record does not automatically disqualify a candidate from being a Creator, certain project stories and positions in a production may have specific requirements or regulations regarding criminal convictions. Therefore, Creators may be required to consent to a criminal record check as part of the application process. This helps Feni’s users make informed decisions and assess whether a Creators's past criminal history aligns with the responsibilities and requirements of the position displayed in Feni’s service. Additionally, Creators and users should be aware of their rights regarding the disclosure of criminal records and any applicable laws or regulations governing a criminal background checks in their jurisdiction. If Creators doesn’t match to our valuation from our standard precautions Feni will not negotiate with criminals. If Feni by reported whistle blowing or any other trusted source gets to know of a hidden criminal record in a production team of the project, the project may be taken in to lockdown until the investigation regarding this is cleared.

H. To receive Grants.

Conditions for receiving grants for Feni users: Feni awards grants on the basis of our policies. Our policies governs how Feni's grants may be awarded. If the conditions in Feni's policies and guidelines differ from the provisions of the decisions, the provisions of Feni’s authority take precedence.

• Recipients of grants are obliged to report to Feni how the funds will be used and provide other information that Feni needs for monitoring and evaluation.
• For amounts exceeding 5,000USD, an authorised auditor on behalf of the recipient must certify that the report is reliable and that the terms of the grant have been complied with.
• A non-profit organisation that apply for grants must be democratically structured and respect the ideas of democracy in its activities, including gender equality and non-discrimination.
• Grants may not be awarded to applicants in financial difficulty.
• Grants may not be awarded to an organisation that is not considered an undertaking within the meaning of the Treaty on the Functioning, meaning if the organisation has debts to the municipal authorities in the respective country for taxes or duties, or is in a state of reorganisation, liquidation or bankruptcy.
• Grants may also not be awarded to a Creator that is subject to a health recovery.
• Feni’s team can decide that a grant awarded is suspended if there are grounds for reimbursement.

Conditions for reimbursement:

• The recipient of the grant has, by providing incorrect information or in any other way has caused the grant to be awarded incorrectly or at an excessive amount.
• The grant has been awarded incorrectly for a reason other than that referred to in the first paragraph or in an excessive amount and the beneficiary should have realised this.
• The grant is not used for the purpose for which it was awarded.
• The recipient of the grant does not provide the required accounts.
• The conditions of the decision have not been complied with.
• If the grant is not used in whole or in part, the unused amount must be repaid to Feni.

If the beneficiary does not provide a detailed account of the grant within the deadline(30 days) from declaration made, Feni’s reserve the right to suspend the payment of any other grants, even if they have already been awarded. Feni further reserves the right to withhold the grant if the beneficiary has outstanding debts to Feni. Lastly, claims for repayment of grants may be subject to penalty interest in accordance with applicable interest act in the resided production country or in the state Feni find appropriate for the cause.

Film and documentation materials: For production grants(financial or educational) and/or for film release support by Feni via GrantHub(including distribution and exhibition support), Feni have the right to request film and documentation material, so called security material, to the on-going production setup or other live reports in writing regarding the granted project. Feni also has the right to secure sufficient intellectual property rights for non-commercial use of the film provided that this does not interfere with the normal use of the film.

Submitted projects: All proposals received are registered and assessed within 4-6 weeks. We receive many proposals and unfortunately we are not able to provide feedback on rejected proposals. All material is treated in strict confidence.

I. Payment terms following a successful funding campaign.

(i) Introduction These following govern the disbursement of funds to Creators who have successfully completed a project-funding campaign using Feni’s services. Feni reserves the right to amend these terms at any time. Creators will be notified of any changes, which will become effective immediately upon posting. By using Feni and accepting funds from Feni users, you agree to comply with these following terms:

(ii) Eligibility for payment To be eligible for payment, the following conditions must be met:

• The project-funding campaign has reached its funding goal by or before the deadline.
• The creator has provided all necessary verification and compliance documentation as required by Feni and it’s subsidiaries and/or partners.

(iii) Payment schedule Payments will be made in different ways strictly depending on the level(reputation, name by fame, experience) of the filmmaker and/or the experience and knowledge of the executive Creator and/or for the production company of the project. Feni has the right to reserve the right to modify the payment schedule and customise it for each unique project when Feni deems it necessary. However, as a codex the following are the two most common ways of paying out funds to creators:

Established filmmaker (40% + 30% + 30%)

• Initial disbursement: 40% of the total raised funds will be disbursed within 23 business days after the project-funding campaign ends in success, provided that all verification processes are completed.
• Midway disbursement: 30% of the total raised funds will be disbursed around the time where shootings starts.
• Final disbursement: The remaining 30% will be disbursed upon satisfactory completion of all deliverables as promised in the campaign as subject to verification by Feni. Mainly the final disbursement is payed at the beginnings of post-production.

Lesser-known filmmaker (15% + 25% + 20% + 20% + 20%)

• Initial disbursement: 15% of the total raised funds will be disbursed within 23 business days after the campaign ends in success, provided that all verification processes are completed.
• First midway disbursement: 25% of the total raised funds will be disbursed as per the decided dates between the creator and Feni according to the projects pre-production schedule.
• Midway disbursement: 20% of the total raised funds will be disbursed around the time where shootings starts.
• Second midway disbursement: 20% of the total funds raised will be disbursed at the predetermined time which, according to the execution plan, is in the middle of the shooting of the project or after the shootings.
• Final disbursement: The remaining 20% will be disbursed upon satisfactory completion of all deliverables as promised in the campaign and production plan as subject to verification by Feni. Mainly the final disbursement is payed at the beginnings or under the post-production journey.

(iv) Verification and documentation Creators must provide the following for verification purposes:

• Proof of identity and address.
• Detailed plan and timeline for project execution.
• Bank account/Digital wallets/financial instrument information required for fund disbursement.
• Any additional documentation as requested by Feni for compliance with legal and financial regulations.
• Financial history reports from executive Creators and/or responsible production house.

(v) Use of funds Funds must be used solely for the purposes outlined in the project-funding campaign. Misuse of funds will result in penalties, including but not limited to:

• Reimbursement of misused funds.
• Legal action for breach of contract.
• Permanent ban from Feni and it’s services.
• Personal data shared with MPC-holders and their legal representatives in order to carry out a claim.

(vi) Reporting and accountability Creators are required to provide regular updates on project progress, including:

• Periodically progress reports detailing the use of funds in practical informative reports.
• Financial statements upon request.
• Proof of completion for project deliverables.
• Signings with employees/partners/subsidiaries connected to the project.
• Changes in the execution of the production that have a direct or indirect impact on the project must be reported by the following 48 hours of the actual decision making.
• Unforeseen or sudden events that force the production to make changes must be reported no later than the day after(24 hours) they occur.

(vii) Refunds and cancellations In the event that a project cannot be completed:

• The creator must immediately notify Feni first. No exceptions.
• The creator must after notifying Feni then notify MPC-holders, sponsorship supporters and/or other stakeholders connected to the project.
• The creator is responsible for refunding* the MPC-holders according to Feni’s refund policy.
• Feni reserves the right to withhold any funds and/or demands of a partial or full refund of previously disbursed amounts for their MPC-holders.

*Feni campaign fee, Feni processing fee and processing fee from Feni’s cooperating third-party payment gateways is not refundable and not for Creators to refund.

(viii) Taxes and legal compliance Creators are responsible for:

• Reporting and paying all applicable taxes on received funds.
• Complying with all relevant local, state, and federal laws and regulations.
• If required, inform Feni about this as well.

(ix) Dispute resolution Any disputes arising from the disbursement of funds shall be resolved through the following process:

• Initial negotiation between the creator and Feni representatives.
• Mediation by a neutral third party if necessary.
• Binding arbitration in accordance with these terms.

J. Bankruptcy clause and Feni's right to appeal for overtake towards Creators.

In the event that the production house represented by the executive Creator becomes insolvent, files for bankruptcy, or is unable to meet its financial obligations, the executive Creators reserves the right to initiate bankruptcy proceedings and suggest a offer to buyout public owners connected as MPC-holders of the project. The executive Creator may propose a price deemed appropriate by results or profits til hitherto, which may be significantly lower than the original investment made by the MPC-holders. The offer shall be made in writing first directly to Feni before being presented to any authority, Feni user and/or affiliated Feni companies and will include a detailed rationale for the proposed buyout price. The public MPC-holders will have 30 days from the date of the buyout proposal to accept or reject the offer. Acceptance shall be indicated by a written response to the executive Creator and Feni. Upon acceptance of the buyout offer, the MPC-holders agree to release the executive Creator from any further obligations, liabilities, or claims related to the original funding agreement, thereby allowing the Creator to move forward without encumbrances. This clause shall be governed by and construed in accordance with the laws of the production house and/or the executive Creators presented residency of the time the project got successfully funded.

Failed out-turn profits The Creator are allowed to suggest bankruptcy if a product had not brought any profits to the MPC-holders for the past last 7 years. Feni has no obligations or responsibilities in the legality of the bankruptcy process filed by the executive Creator and/or the production company in this scenario. For a “failed to out-turn bankruptcy” to me recognised by the Creator, the MPC-holders first must be given the chance to buy out the IPR from the Creators completely to move on with the project by a new decided executive Creator who will be named at a board meeting attended by MPC-holders with more than 1% ownership in the project. If the MPC-holders by friendly comradeship can’t decide a new executive Creator for the project than the ownership rights will be applicable as valued votes for the project and will be decided by a democratic vote where the MPC-holders with most valued percentage ownership in MPC-holdings in the project get to choose the new named executive Creator. The result of the vote and the regulated protocol of the decision must be sent to Feni no later than 5 business day after it occur to be validated for update in our service.

Originating a separate financial entity in successfully funded project As a project get successfully funded the Executive-Creator takes on the full responsibility to showcase transparency with the MPC-holders and for that reason should construct a separate financial entity and/or financial account for the successfully funded project. This entity and/or financial account will be audit by a third party and/or Feni appointed accountant to endorse trust between the MPC-holders and the Creator. In some projects by Feni labelled “high risk-projects” because of inexperience, lacking of fame by name, and/or other forms of missing trustworthiness to complete a safe production from the Creator, Feni have the right to demand the Creator to originate a separate entity as a company in the country represented by the Creator as the location for the production happening. Feni further also in a labelled “high risk-project” situation has the right to take ownership over that same entity for the shares representing the MPC-holders in regard for and as the representation of Feni’s communities MPC-holders. In this case as Feni takes majority of the ownership of the entity originated by the Creator, Feni are bound to act on the behalf of the MPC-holders. The Creator understand that the purpose of Feni’s involvement is for the protection of the MPC-holders investment in the project and declares that they will cooperate and also give Feni decision making rights and overlook in the daily production enquires that occur to lead the production in a professional manner with the help of third parties and/or by it’s own member of staff suited for the production in compliance with the Creator for the purpose of caring out a safe production environment. The Creator understands that Feni in some rare cases by a public vote including the MPC-holders can overtake productions and the Intellectual property rights from the Creator of a project where the Creator by unlawfulness or other suspicious misbehaviour towards their MPC-holders are putting the collected public funding at obvious risk of loss.

K. Break up a on-going funding campaign.

If the executive creator have to break up a on going live funding campaign the creator will be guilty of disruption and accepts to pay a penalty up to 5% of the funding amount already collected at the time of break up. This penalty amount will be reserved to be refunded to the supporting MPC-holders as a repayment for the conversion costs for exchanging currencies to support the campaign through our third party subsidiaries delivering that service and feni processing fee. The demanded amount will be shared between and refunded by Feni and must be payed to Feni no later than 15 days after the announced break up of the on-going funding campaign.

L. Appeals.

Feni’s decisions regarding awarded grants and declining MPO applications are final and the following decisions can’t be appealed to any general administrative court by the Creator.

Questions raised: If you have any questions or concerns or complaints about our General terms or our data collection or processing practices, or if you want to report any security violations to us, please contact us at: contact@feni.finance

Part two - for MPC-holders

A. General declarations.

To apply for a Feni membership and after getting verified enables users to back and/or interact with creators directly or indirectly. The social media channel in connection with the financial support therefore comes with responsibility about being professional regarding business secrets shared from the creators to MPC-holders. MPC-holder by applying for and/or by using Feni’s services are aware and accept these following responsibilities and with that declares:

• You are not a person who are prohibited under the laws or regulations in the jurisdiction where they are incorporated, domiciled and/or resident from having access to such website.
• You have been kindly requested to leave Feni site and/or app if you are prohibited from accessing the information or in doubt whether you are permitted to access or use the information or not on Feni’s services.
• You are not a terrorist.
• You will not damage or hack Feni’s services.
• You must meet specific eligibility criteria to participate in Feni activities.
• You are encouraged to familiarise yourself with the cultural significance to the industry of motion pictures.
• You adhere to established quality standards to safety and durability.
• You must obtain any necessary permits or approvals required for marketing decoration in public spaces or private properties.
• You should promote environmentally friendly practices.
• You should aim to foster community spirit when encouraging others involvement in local or global projects.
• You assume responsibility for any damage caused by your Feni account. This includes property damage and any harm to individuals.
• You comply to that all activities on your Feni account must comply with local laws and regulations, including zoning laws and restrictions on public displays.
• You should promote inclusivity and respect for all individuals, regardless of their background, beliefs, or identities.
• You are encouraged to provide feedback and report any issues or concerns.
• You ensure that all investments in decoration projects are aligned with the principles of ethical funding, fostering trust and community development.
• You understand that projects that are presented in MPCs are presented in different stages of the on-going production plan which are a direct factor affecting the financial recovery plan. The presented production plans from the Executive Creator is relied on your common trusteeship as it is so. Still as an exception in some funding campaigns projects are in a production stage where they are seeking funds for completion, in this case the project can be excepted from using feni’s funding model for revenue sharing(See Term of service - R) Access Feni). Instead as an exception the Executive Creator can present a project with the purpose to only sell out some parts of the movies MPCs as in cooperation with already existing private financiers connected with the project.

B. Policy for refunds following a successful or unsuccessful funding campaign.

Introduction: This outlines the conditions under which MPC-holders may receive refunds for contributions made to project-funding campaigns on Feni’s platform. By participating, you agree to this policy. More so by contributing to a projects funding campaign on our platform as MPC-holders and/or subordinate for plaintiff acknowledge that they have read, understood, and agreed to this following refund regulations. Feni reserves the right to amend these refund regulations at any time. Users will be notified of any changes, which will become effective immediately upon posting.

(i) Not eligibility for refunds

• Feni processing fee is not refundable.
• Feni’s affiliated payment processor fee is not refundable.
• Withdrawal fee from Feni account is not refundable.
• Any fee that is a Feni fee is not refundable as it is charged after you have used the service.

(ii) Eligibility for refunds; Refunds may be issued or partly issued under the following circumstances:

• The campaign did not reach its funding goal by the deadline goal.
• The creator fails to deliver the promised rewards, developments or other project based promised outcomes.
• The project is canceled by the creator or by Feni.
• The MPC-holder requests a refund providing another MPC-holder.
• System failure of a MPC transaction fee.

(iii) Refund request period; Situations regarding refunds request:

• Creators can’t request a refund after a successful project-funding campaign. Requests made will not be eligible for a refund. To see refund possibilities read (Terms of service - Section K).
• MPC-holders can’t request a refund on a on-going supported funding campaign until after a project fails to collect funding on deadline day.
• Processing fee from Feni or Feni subsidiaries, affiliates or third-parties will not be eligible for refund.
• Transaction fee, brokerage fee and/or Feni fee on the MPC market is not eligible for refund.
• Sold MPCs can’t be returned.
• Yearly financial report orders can’t be refunded after being requested.
• Extra services from Feni and our trusted third-parties can’t be refunded if it has been delivered.

(iv) Refund process; To request a refund, backers must follow these steps:

• You are aware that refunds are not eligible as described in sections below.
• After a unsuccessful campaign your supported amount will be sent back to your Feni account wallet after have being placed in your: “Credit slip” section in your MPC-holdings in the browser under the on-going funding campaign. From there you can choose to withdrawal the amount or use it to support another project.
• Provide the project-funding campaign name, contribution amount, and reason for the refund request.
• Allow up to 25 business days for Feni to process the refund request and then 10 extra business days to make the transaction for refunding back to the bank account or digital wallet used or requested from your side. Note that the user will be debited for any extra transaction fee that may occur regarding their refund request that falls on Feni.

(v) Refund conditions; Refunds will be processed under the following conditions:

• Unsuccessful campaigns: If a campaign does not reach its funding goal, contributions will be automatically drop back to your Feni account wallet from your: “Credit slip”. Note that Feni fee in a failed funding campaign under any circumstances is not eligible for refund.
• Canceled projects: If a creator cancels the project or if Feni after newly found circumstances terminates the campaign, your supported amount will be hold in your: “Credit slip” and placed back to your Feni account wallet within 25 business days of the cancellation announcement.
• Failed deliverables: If the creator fails to deliver the promised project developments, MPC-holders may be able to request a refund by making a claim. Feni will first together with our legal team investigate the claim and, if valid, help the MPC-holders to file a appeal in regard of the MPC-holders against the creator.
• Fees and charges: Refunds will be issued to the original payment method used by the MPC-holders. Any transaction fees or charges incurred during the contribution or refund process will be deducted from the refunded amount from Feni and/or it’s affiliated third-parties, unless the refund is due to a Feni error. Note that projects first processing fee, extra Feni fee or Feni subsidiaries fee will not be eligible for refund.

(vi) Partial refunds; In cases where the creator has partially fulfilled their obligations or delivered some but not all promised updates, project outcomes or other guarantees for MPC-holders, Feni may issue partial refunds based on the extent of fulfilment. Feni will investigate the circumstances and will first after discussion with the creator look for completion of a project, if that’s not possible Feni team will inform the MPC-holders of the situation and may suggest alternative creators to support to finish the project. Any advice, suggestions or other inspirations in discussion with Feni’s team, our affiliates and/or our third-parties in a refund-case is not eligible as Feni’s responsibility.

(vii) Non-refundable contributions; The following contributions are not eligible for refunds:

• Contributions made after the refund request period.
• Contributions where the MPC-holder has received the promised updates and/or outcomes in full for a completed functional project.
• Contributions made to project-funding campaigns explicitly marked as non-refundable by Feni.
• Contributions where the Creator buys the MPC-holders out of the project.
• Contributions where the Creator fails to deliver their promised product outcomes.

(viii) Dispute resolution; In the event of a dispute regarding a refund, the following steps will be taken:

• Feni will try to mediate between the MPC-holder and the creator to reach a resolution —>
• If mediation further fails —>
• The dispute will be escalated to a neutral third party for arbitration —>
• The decision of the arbitrator will be final and binding.

C) Contact feni.

If you have any questions or concerns or complaints about our General terms, or if you want to report any security violations to us, please contact us at E-mail: contact@feni.finance

Welcome to the industry of motion pictures.